Contact Us

Simply follow our five steps:

• Step 1: Register
• Step 2: Bid and Buy
• Step 3: Payment
• Step 4: Arrange collection on receipt of release code
• Step 5: Collect

Use the forgotten password facility on the log in screen and the Auction 4 Cars admin team will contact you to resolve the issue ASAP.

You have the option of Telegraphic Transfer, BACS or Online Banking.

Auction4Cars bank details are: (bank name) Lloyds Bank (account number) 78912068 (sort code) 30–92–59 

If you are V12 Vehicle Finance account holder, you can choose to fund your vehicle on your stock funding facility. To activate this facility please contact Dealer Services dealerservices@v12vf.co.uk or phone 0330 3031293 (option 1) and they will provide Auction4Cars with your Dealer code number directly.

If you are a LE Capital account holder, you can choose to fund your vehicle with your stocking facility. To activate this facility, please contact the Dealer Services team either by email at stocking@lecapital.co.uk or by phone on 0116 502 0116 and they will provide Auction4Cars with your Dealer code number directly.”

If you have a Funding facility with MotoNovo Finance for Unit stocking, you can furnish Auction4Cars with your company details for them to recognise your facility arrangement, providing quick access to your funding.

If you are a NextGear account holder, you can choose to fund your vehicle with your stocking plan. To activate this facility, please contact NextGear customer services on 0843 50 60 600 and they will provide Auction4Cars with your account number.

Please email payment advice to customer.receipts@auction4cars.com.

Unfortunately we are unable to deliver cars. You will need to arrange collection from the site the vehicle is located.

All vehicles are to be collected from the site they are listed against. Addresses are as follows:

• Birmingham: Park Road, Off Lichfield Road, Birmingham, B6 5PL
• Birtley: Durham Road Trading Estate, Chester-Le-Street, County Durham, DH3 2BQ
• Burnley: Smallshaw Lane, Burnley, BB12 6JJ
• Castleford: Whistler Drive, Glasshoughton, Castleford, WF10 5HX
• Derby: Motorpoint Compound, West Meadows, Derby DE21 6EP
• Motherwell: Wilsons Road, Newhouse, Motherwell, ML1 5NB
• Newport: Queensway Meadow Industrial Estate, Newport, NP19 4SS
• Peterborough: Edgerley Drain Road, Peterborough, PE1 5NL
• Sheffield: Unit A & B. Europa Link, Sheffield Business Park, Sheffield, S9 1XU
• Widnes: Derby Road, Widnes, Cheshire, WA8 9WZ

Collection times are Monday – Friday 9am to 4.30pm, we do not operate a collection service outside these times.

Vehicles listed on our site are dictated by Motorpoint’s stock profile. All cars that don’t meet their retail criteria of under four years old with less than 30,000 miles will be passed on to Auction4Cars.

Motorpoint are our parent company, Auction 4 Cars are the trade disposal arm of the business.

No, Auction4Cars is online only.

You can submit any queries in the questions section at the bottom of each listing. Once submitted the Auction4Cars admin team will get back to you as soon as they can.

You will receive payment details and purchase confirmation by email on conclusion of the day's auctions. Payment is required within three working days.

You will receive a call the same day as the auction ends from the Auction 4 Cars site where the vehicle is located to discuss your bid.

You can collect your vehicle once cleared funds have been received and processed. This can take up to 24 hours.

You will require a release code and photo ID to collect all cars from Auction 4 Cars. Your release code will be sent to you via email. Please do not collect your car without a release code. If you haven’t received this please get in touch with us. In all circumstances contact Auction4Cars before attempting to go to site, especially if you have not received a release code and have processed your payment more than 24 hours ago.

In the vast majority — yes! In some instances the vehicle may still show as having a registered interest. We endeavour to clear this as soon as possible. An indemnity letter can be issued in this case.

All vehicles are cleaned to trade standard (but not retail standard).

In the highly unlikely event that the specification of the vehicle is not as described — a full refund will be given.

All listed documents will be with the vehicle at the point of collection.

In almost all cases. However, if a V5 isn't available for a vehicle then the V5 will not be listed.

Only if detailed on the vehicle auction listing.

Viewpoint is when bidders can go to view the vehicle listed before making a bid.

We offer the facility for you to stipulate multiple billing addresses to accomodate those businesses with more than one site. Please call Auction4Cars and we will set this up on your behalf.

Requests to Change your Email Address – This is at the sole discretion of the site administrator. Enter the new email address in the “My Account” section under “Account Details”, an email notice is sent to the site administrator requesting the change and they will contact you to verify the details.

Change Password – This allows a user to change their password at any time. The option is available in the “My Account” section under “Account Details”

Change Account Information – This section allows a user to update their personal and company information. The option is available in the “My Account” section under “Account Details”

Bidding on an auction is done in specified increments. To bid, customers simply have to log into the website, place a bid in the bid box on the vehicle listing and click “Confirm”. The user with the highest successful bid "wins" the auction.

Set Increments are as follows:

• £25 for vehicles up to £500
• £50 for vehicles up to £2000
• £100 for vehicles over £2000

Once a bid has been successful and the vehicle has been "won" you will receive an email confirming this along with the PDF Proforma invoice and payment details. Payment is required within three working days.

If a vehicle has no reserve price set then the highest bidder will automatically be emailed an invoice for that vehicle.

Reserve Price Auction operates so the vehicle does not sell unless the highest bid meets or exceeds the reserve. Auctions which have a reserve price have this clearly indicated in the current price box on each listing. Once the reserve price is met the listing will change from “reserve not met” displayed in Red to “reserve met” in Green. (The reserve price is not disclosed to bidders until the reserve is met)

For vehicles with a reserve set:

1. If you are the highest bidder but the reserve has not been met then you will receive a phone call from Auction 4 Cars within 2 working hours to discuss the vehicle and your bid.
2. If you are the highest bidder and the reserve has been met then you will be automatically emailed a proforma invoice for that vehicle.

"Buy it Now" allows the customer to outright buy a vehicle from Auction4Cars for a set price. Where a "Buy it Now" is displayed on a vehicle listing simply click "Buy it Now" and you will be automatically emailed an invoice.

Proxy Bidding - Proxy Bidding is an automatic method of bidding that allows the customer to bid the maximum price they are willing to pay without having to sit and wait until the end of the auction, the bid is kept confidential and not posted. The system then places your bids for you as necessary to outbid your competition. Your Proxy will only bid one increment more than your competition, and will never bid more than your maximum. By bidding this way, you are sure not to pay to overpay at the end of an exciting auction.

Ask The Seller

At the bottom of every listing there is a "Questions/Answers" section where you can ask the site a question.

When submitting a question in reference to a vehicle listing simply type your question in the text box and click “Submit” the message gets sent directly to the site where the car is located. The site will respond by email ASAP. All questions and answers are posted on to the vehicle listing but the customer details are anonymous.