Contact Us

Our Customer Service team operates Monday to Friday, 9 am to 4.30 pm.
The best way to get in touch is via the contact form below, our team aims to respond within 24 hours.
Check out our FAQ’s which might help answer your question even quicker.

Your Details
How can we help?
Frequently Asked Questions

How do I register on Auction4Cars?

  • Step 1 - Create your log in details.
  • Step 2 - Enter your personal and dealership information.
  • Step 3 - Click Register.

If any required fields are left incomplete or the email address is already in use, you will be notified when submitting the registration information. This will require you to go back and adjust your information.

You will receive confirmation via email within 48h if your application has been approved. 

How do I get started?

Simply follow our five steps:

  • Step 1: Register
  • Step 2: Bid and Buy
  • Step 3: Payment
  • Step 4: Arrange collection on receipt of release code
  • Step 5: Collect

What do I do if I have forgotten my password?

Use the forgotten password facility on the log in screen and the Auction 4 Cars admin team will contact you to resolve the issue ASAP.

How can I pay?

You have the option of Telegraphic Transfer, BACS or Online Banking.

Auction4Cars bank details are: (bank name) Lloyds Bank (account number) 78912068 (sort code) 30–92–59 

If you are V12 Vehicle Finance account holder, you can choose to fund your vehicle on your stock funding facility. To activate this facility please contact Dealer Services or phone 0330 3031293 (option 1) and they will provide Auction4Cars with your Dealer code number directly.

If you are a LE Capital account holder, you can choose to fund your vehicle with your stocking facility. To activate this facility, please contact the Dealer Services team either by email at or by phone on 0116 502 0116 and they will provide Auction4Cars with your Dealer code number directly.”

If you have a Funding facility with MotoNovo Finance for Unit stocking, you can furnish Auction4Cars with your company details for them to recognise your facility arrangement, providing quick access to your funding.

If you are a NextGear account holder, you can choose to fund your vehicle with your stocking plan. To activate this facility, please contact NextGear customer services on 0843 50 60 600 and they will provide Auction4Cars with your account number.

Where do I send my payment advice for multiple purchases?

Please email payment advice to

Can you deliver?

Unfortunately we are unable to deliver cars. You will need to arrange collection from the site the vehicle is located.

Where can I collect my car?

All vehicles are to be collected from the site they are listed against. Addresses are as follows:

  • Birmingham: Park Road, Off Lichfield Road, Birmingham, B6 5PL
  • Birtley: Durham Road Trading Estate, Chester-Le-Street, County Durham, DH3 2BQ
  • Burnley: Smallshaw Lane, Burnley, BB12 6JJ
  • Castleford: Whistler Drive, Glasshoughton, Castleford, WF10 5HX
  • Derby: Motorpoint Compound, West Meadows, Derby DE21 6EP
  • Motherwell: Wilsons Road, Newhouse, Motherwell, ML1 5NB
  • Newport: Queensway Meadow Industrial Estate, Newport, NP19 4SS
  • Peterborough: Edgerley Drain Road, Peterborough, PE1 5NL
  • Sheffield: Unit A & B. Europa Link, Sheffield Business Park, Sheffield, S9 1XU
  • Widnes: Derby Road, Widnes, Cheshire, WA8 9WZ

Collection times are Monday – Friday 9am to 4.30pm, we do not operate a collection service outside these times.

Where do all the vehicles come from?

Vehicles listed on our site are dictated by Motorpoint’s stock profile. All cars that don’t meet their retail criteria of under four years old with less than 30,000 miles will be passed on to Auction4Cars.

Who is Auction 4 Cars owned by?

Motorpoint are our parent company, Auction 4 Cars are the trade disposal arm of the business.

Can I view the cars before bidding?

No, Auction4Cars is online only.

What do I do if I need more information about a particular listing?

You can submit any queries in the questions section at the bottom of each listing. Once submitted the Auction4Cars admin team will get back to you as soon as they can.

What do I do if I win an auction?

You will receive payment details and purchase confirmation by email on conclusion of the day's auctions. Payment is required within three working days.

What happens if I was the highest bidder but the reserve is not met?

You will receive a call the same day as the auction ends from the Auction 4 Cars site where the vehicle is located to discuss your bid.

How soon can I collect my vehicle?

You can collect your vehicle once cleared funds have been received and processed. This can take up to 24 hours.

What do I need when I'm picking up my vehicle?

You will require a release code and photo ID to collect all cars from Auction 4 Cars. Your release code will be sent to you via email. Please do not collect your car without a release code. If you haven’t received this please get in touch with us. In all circumstances contact Auction4Cars before attempting to go to site, especially if you have not received a release code and have processed your payment more than 24 hours ago.

Are the vehicles clear of finance?

In the vast majority — yes! In some instances the vehicle may still show as having a registered interest. We endeavour to clear this as soon as possible. An indemnity letter can be issued in this case.

Are the vehicles clean?

All vehicles are cleaned to trade standard (but not retail standard).

What do I do if the car is not as described on collection?

In the highly unlikely event that the specification of the vehicle is not as described — a full refund will be given.

What documents are provided with the car?

All listed documents will be with the vehicle at the point of collection.

Do all cars come with a V5?

In almost all cases. However, if a V5 isn't available for a vehicle then the V5 will not be listed.

Do all vehicles come with service book, hand book and spare key?

Only if detailed on the vehicle auction listing.

What does “Viewpoint” mean?

Viewpoint is when bidders can go to view the vehicle listed before making a bid.

Can I have multiple billing addresses?

We offer the facility for you to stipulate multiple billing addresses to accomodate those businesses with more than one site. Please call Auction4Cars and we will set this up on your behalf.

How do I change my details?

Requests to Change your Email Address – This is at the sole discretion of the site administrator. Enter the new email address in the “My Account” section under “Account Details”, an email notice is sent to the site administrator requesting the change and they will contact you to verify the details.

Change Password – This allows a user to change their password at any time. The option is available in the “My Account” section under “Account Details”

Change Account Information – This section allows a user to update their personal and company information. The option is available in the “My Account” section under “Account Details”

How does bidding work?

Bidding on an auction is done in specified increments. To bid, customers simply have to log into the website, place a bid in the bid box on the vehicle listing and click “Confirm”. The user with the highest successful bid "wins" the auction.

Set Increments are as follows:

  • £25 for vehicles up to £500
  • £50 for vehicles up to £2000
  • £100 for vehicles over £2000

Once a bid has been successful and the vehicle has been "won" you will receive an email confirming this along with the PDF Proforma invoice and payment details. Payment is required within three working days.

If a vehicle has no reserve price set then the highest bidder will automatically be emailed an invoice for that vehicle.

Reserve Price Auction operates so the vehicle does not sell unless the highest bid meets or exceeds the reserve. Auctions which have a reserve price have this clearly indicated in the current price box on each listing. Once the reserve price is met the listing will change from “reserve not met” displayed in Red to “reserve met” in Green. (The reserve price is not disclosed to bidders until the reserve is met)

For vehicles with a reserve set:

  1. If you are the highest bidder but the reserve has not been met then you will receive a phone call from Auction 4 Cars within 2 working hours to discuss the vehicle and your bid.
  2. If you are the highest bidder and the reserve has been met then you will be automatically emailed a proforma invoice for that vehicle.

"Buy it Now" allows the customer to outright buy a vehicle from Auction4Cars for a set price. Where a "Buy it Now" is displayed on a vehicle listing simply click "Buy it Now" and you will be automatically emailed an invoice.

Proxy Bidding - Proxy Bidding is an automatic method of bidding that allows the customer to bid the maximum price they are willing to pay without having to sit and wait until the end of the auction, the bid is kept confidential and not posted. The system then places your bids for you as necessary to outbid your competition. Your Proxy will only bid one increment more than your competition, and will never bid more than your maximum. By bidding this way, you are sure not to pay to overpay at the end of an exciting auction.

Ask The Seller

At the bottom of every listing there is a "Questions/Answers" section where you can ask the site a question.

When submitting a question in reference to a vehicle listing simply type your question in the text box and click “Submit” the message gets sent directly to the site where the car is located. The site will respond by email ASAP. All questions and answers are posted on to the vehicle listing but the customer details are anonymous.